PW004
Critical Thinking

Key Topics:

1. Analyzing and Interpreting Information: Techniques for analyzing and interpreting data related to the problem.

2. Assessing Information Credibility: Identifying credible sources and relevant data to build an accurate understanding.

3. Avoiding Assumptions and Biases: Techniques for recognizing and challenging initial assumptions about the problem.

4. Synthesizing Data for Problem Understanding: Connecting insights from various sources to gain a fuller picture of the problem.

5. Drawing Conclusions in the Problem Space: Using critical analysis to draw initial conclusions and refine problem statements.

Key Topics:

1. Evaluating Source Credibility: Advanced techniques to critically assess the validity, reliability, and biases of information sources.

2. Comparative Analysis of Data: Skills for comparing and contrasting data from multiple sources to identify patterns and trends.

3. Triangulation of Information: Using multiple data points to cross-verify insights and avoid relying on a single data source.

4. Assessing Root Causes vs. Symptoms: Techniques using the Ice Berg Model for identifying underlying causes rather than surface-level symptoms of problems.

5. Critical Reflection in Problem Definition: Reflecting critically on problem statements and refining them for clarity and focus.

Key Topics:

1. Introduction to critical thinking

2. Put up your ‘Blue Thinking Hat’ when initiating a brainstorming session

3. Put up your ‘White Thinking Hat’ when appraising an issue by accumulating the necessary information on the focused issue

4. Put up your ‘Green, Yellow, Black & Red Thinking Hats’ of critical and strategic decision making

5. Evaluate your critical decision towards the right action by considering individuals’ past-experience & intuition, plus incorporating data-driven and logical thinking

Key Topics:

1. Introduction to critical thinking

2. Put up your ‘Blue Thinking Hat’ when initiating a brainstorming session

3. Put up your ‘White Thinking Hat’ when appraising an issue by accumulating the necessary information on the focused issue

4. Put up your ‘Green, Yellow, Black & Red Thinking Hats’ of critical and strategic decision making

5. Evaluate your critical decision towards the right action by considering individuals’ past-experience & intuition, plus incorporating data-driven and logical thinking

Key Topics:

1. Recognizing patterns in customer complaints

2. Using logic to defuse conflict

3. Structured problem resolution techniques