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PW012
Programme Themes
Programme Themes
Each programme theme may have up to 3 training titles, starting from Foundation on the left to Advanced on the right, with the middle title representing the Intermediate training within the same programme theme.
Effective Communication by Jee Chew
Effective Communication by Jee Chew
Foundation
Fundamentals in Effective Communication
(1-Day)
Key Topics:
Definition of Effective Communication
Effective Listening Skills
Powerful Questioning Skills
Case Study and Scenario Role Plays
Intermediate
The ART of Managing People with Effective
Communication (2-Day)
Key Topics:
Introduction to the ART Model
The MODEM in Communication
Understanding People and Their Mind
Mehrabian’s Rule
Mastering Non-Verbal Communication
Attention to Details in Verbal Communication
Giving Clear Instructions using PAVE Methodology
Advanced
Persuasive Communication using NLP (2-Day)
Key Topics:
Introduction to NLP in Communication
Milton Erikssen's Definition of Effectieness
Controlling the Belief System
Meta Model in Clarity of Communication
Actions vs Intentions
The Art of Chunking
Delivering a Message using Neurological
Building High Performance Teams by Dr Victor
Building High Performance Teams by Dr Victor
Foundation
Building High Performance Teams (2-Day)
Key Topics:
Foundations of High Performing Teams
Understanding Team Roles and Functions
Building Trust and Psychological Safety
Effective communication and collaboration skills
Enhancing team performance
Conflict resolution and team dynamics
Understanding motivation and team engagement
Measuring team performance and CQI
Structured Communication by Marilyn Yim
Structured Communication by Marilyn Yim
Foundation
Communication for Client-Facing Roles (2-Day)
Key Topics:
Active listening skills for client satisfaction
Clarity in verbal communication
Managing difficult conversations with clients
Non-Verbal Communication – Understanding body language, facial expressions, and tone of voice to convey and interpret messages more effectively.
Intermediate
Managing Stakeholders through Effective Communication Skills (2-Day)
Key Topics:
Building Trust & Collaborating across departments to share insights
Active Listening – Techniques like paraphrasing and summarizing to demonstrate understanding and ensure clear communication.
The Four Conversations to build strong relationships with key stakeholders
Influencing decisions through understanding sources of influence
Advanced
Structured Communication for Executives & Managers (1.5-Day)
Key Topics:
Strategic communication for top-down messaging
Determining the Outcome of Communication
Structured thinking processes & Compelling Intro (SCQA)
Developing Key Lines (Quantitative & Qualitative)
Developing Your Closing
The Power 3Vs Communication (Visual, Vocal, Verbal) by Sheryl New
The Power 3Vs Communication (Visual, Vocal, Verbal) by Sheryl New
Foundation
3Vs Essentials: Building the Foundation of Effective Communication (1-Day)
Key Topics:
The 3Vs Framework
Essential Component for Effective Communication
The Power of Non- Verbal Communication
Strengthening the Vocal Component
Crafting Effective Verbal Messages
Intermediate
Elevating Your 3Vs: Communicating with Impact and Confidence (2-Day)
Key Topics:
The 3Vs Framework
The Power of Refining Visual Communication
Developing Vocal Versatility
Guidelines for Structure Verbal Messages
Building Confidence in Communication
Conflict Management in Daily Communication
Advanced
Mastering the 3Vs: Influencing and Leading Through Communication (2-Day)
Key Topics:
The 3Vs Framework
Commanding Presence Through Visuals
The Power of Voice in Leadership
Crafting Verbal Messages That Lead
Applying the 3Vs to Leadership Influence
Adapting Communication to Diverse Audiences
Inspiring and Motivating Teams Through Communication
Confidence in Communication by Phang
Confidence in Communication by Phang
Foundation
Communicate with Confidence (2-Day)
Key Topics:
Challenges in dealing with people
Personality profiling
Types & styles of communication
Effective email writing
Effective listening
Communicate problem and solutions to superior
Intermediate
The Art of Influencing Communication (2-Day)
Key Topics:
Challenges in dealing with people
Personality profiling
Types & styles of communication
Reading body language
Resolving conflicts
Giving instructions to subordinates
Understand others point of views
Effective email writing
Advanced
Communicate to Motivate (2-Day)
Key Topics:
Challenges in dealing with people
Personality profiling
HOT Communication in multi cultural environment
Reading body language
Resolving conflicts
Convince, persuade and inspire
Effective listening
Build relationship to build team
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