Embedded Files
PW013
Programme Themes
Programme Themes
Each programme theme may have up to 3 training titles, starting from Foundation on the left to Advanced on the right, with the middle title representing the Intermediate training within the same programme theme.
Handling Interpersonal Conflicts in The Workplace by Chok Sien
Handling Interpersonal Conflicts in The Workplace by Chok Sien
Foundation
Managing Interpersonal Conflicts (1-Day)
Key Topics:
Causes of conflicts
Empathy and understanding in resolving conflicts
Methods for handling conflicts
Roleplaying scenarios
Preventing conflicts
Intermediate
Managing Conflicts in Your Team (2-Day)
Key Topics:
Causes of conflicts
Empathy and understanding in resolving conflicts
Methods for handling conflicts
Methods for mediating conflicts
Roleplaying scenarios
Preventing conflicts
Advanced
Managing Internal Conflicts in Your Organisation (2-Day)
Key Topics:
Causes of conflicts
Empathy and understanding in resolving conflicts
Methods for handling conflicts
Methods for mediating conflicts
Roleplaying scenarios
Preventing conflicts
Conflict Management and Resolution by Dr Victor
Conflict Management and Resolution by Dr Victor
Foundation
Conflict Management And Resolution (1-Day)
Key Topics:
Identifying different types of workplace conflict
Diagnosing underlying reasons of conflict
Individual conflict management styles
Developing a conflict management toolkit
Handling Conflicts in Team by Marilyn Yim
Handling Conflicts in Team by Marilyn Yim
Foundation
Introduction to Conflict Management (1-Day)
Key Topics:
Recognizing early signs of conflict
Basic conflict resolution techniques
Maintaining professionalism during disagreements
Emotional Regulation – Techniques (breathing or cognitive reframing) to stay calm and control emotions during conflict situations.
Intermediate
Managing Conflict in Teams (2-Day)
Key Topics:
Conflict Resolution – Tools (Thomas-Kilmann Conflict Mode Instrument) to address disagreements and reach consensus.
Mediation Techniques – Tools (interest-based negotiation or the 5-step mediation process) to facilitate conflict resolution.
Collaborative problem-solving & Negotiation (BATNA) for mutually beneficial outcomes
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