PW008
Problem-Solving

Key Topics:

1. Introduction to Design Thinking: Overview of Design Thinking, emphasizing the Problem Space and Solution Space as core elements.

2. Identifying and Defining Problems: Recognizing and clearly defining problems as a foundation for design thinking.

3. Understanding Stakeholders through Empathy: Applying empathy skills to understand user needs and challenges in the problem space.

4. Information Gathering and Stakeholder Mapping: Gathering relevant data and mapping key stakeholders involved in the problem.

Key Topics:

1. Assumption Storming: Identifying and challenging assumptions related to the problem to ensure that the team starts with an open and unbiased perspective. Techniques will include assumption identification exercises and exploring how assumptions might limit possible solutions.

2. Root Cause Analysis Techniques: Advanced tools such as Problem Tree Analysis and Abstaction Laddering for pinpointing root causes in complex problems.

3. System Thinking for Problem-Solving: Viewing problems within a broader context to identify interconnections and dependencies.

4. Ethnographic Research Data Collection: Techniques for gathering both qualitative and data for a balanced view of the problem space.

5. Reframing the Problem Statement: Reassessing and refining the problem statement based on new insights and data. This topic emphasizes flexibility in problem definition and encourages participants to view the problem from different angles, which will inform more targeted and effective solutions.

Key Topics:

1. Identifying the Problem

2. Collecting the Data

3. Identifying the Causal Factors

4. Identifying the Root Cause

5. Recommending and Implementing Solutions

Key Topics:

1. Identifying the Problem

2. Introduction to RCA Techniques

3. RCA Technique #1 - 5 Whys

4. RCA Technique #1 - Affinity Diagram

5. RCA Technique #1 - Ishikawa Fishbone Diagram

Key Topics:

1. Identifying the Issues

2. Collecting the Data

3. Identifying the Causal Factors & Root Causes

4. Recommending Solutions

5. Implementing Solutions

6. Role Play /Practical Application

Key Topics:

1. Problem Definition – (Problem Statement Canvas or Fishbone Diagram to identify, clarify and frame the problem effectively) 

2. Brainstorming potential & creative solutions to meet client needs

3. Evaluating the best options for resolution

Key Topics:

1. Problem Definition – (Problem Statement Canvas or Fishbone Diagram to identify, clarify and frame the problem effectively) 

2. Root cause analysis to uncover underlying issues

3. Brainstorming solutions & tools  & collaborative problem-solving skills

4. Decision-making frameworks- (Decision Matrix or the Eisenhower Box to evaluate and prioritize possible solutions)

5. Problem-Solving and Recovery Planning – Tools such as the 5 Whys or SWOT analysis to identify challenges, determine solutions, and plan for future obstacles, ensuring quick recovery from setbacks.