PW014
Empathy

Key Topics:

1. Introduction & the difference between IQ & EQ at work place

2. EQ as an essential tool for better connection & communications

3. Expressing Emotion / EQ using pictures

4. Using Empathy to link Feeling/Emotion to an event or outcome

5. The Power of Empathy in diffusing negative emotions

6. The Power of Empathy in being relatable & solving issues

7. Better communities through better empathy

8. Action Plan

1. Introduction, EQ and the importance of Empathy as a communications tool

2. Higher responsibilities require development of higher EQ (study: need to step up by 20%)

3. Self assessment & How to develop EQ for collaboration, people management & coaching. Empathy is a subset of EQ

4. Empathy formula: use this to diffuse negative emotions and bond better

5. Understanding basic body language & Meta-talk: having EQ to appreciate emotional needs expressed non-verbally

6. Case studies: Listen, identify emotion(s), empathise. (Sustained empathy brings better bonding & builds Trust)

7. Enhanced your work environment by showing support & care

8. Action Plan

Key Topics:

1. Introduction & Synopsis of Empathetic Leadership

2. Using personality profiling to set stage to dealing with all types of people. Adaptive approach to ease into & out of diverse sensitive situations

3. Developing & using Empathy to lead Teams. The empathy formula. It is able to diffuse negative emotional situations

4. Adaptive & consultative approach. Use the combination of Authenticity, Empathy & identify the core feelings to resolve any situation.

5. Deep dive into development & enhancement of Empathy. Bring about bonding & high Trust as you develop your teams

6. Focusing on the skill of Listening: when to Ask (questions) & when to Tell.

7. Action Plan

Key Topics:

1. Understanding the essence of psychological first aid

2. Various types of mental health crises in the workplace

3. Basics of psychological first aid

4. Developing a crisis management plan

Key Topics:

1. What is Empathy: Defining empathy and its role in understanding stakeholders' needs and perspectives.

2. Recognizing Emotions in Others: Practicing active listening and identifying verbal and non-verbal emotional cues.

3. Self-Awareness in Emotional Responses: Reflecting on one’s own emotions and how they impact interactions and problem-solving.

4. Non-Judgmental Listening: Techniques for maintaining an open, judgment-free approach to understanding others' experiences.

5. Expressing Basic Compassion: Practicing empathy to connect with and build rapport with others, a foundation for Design Thinking.

Key Topics:

1. Understanding Empathy vs Sympathy

2. Perspective-Taking for Stakeholder Insights: Practicing empathy by actively seeking to understand diverse perspectives within a team or project.

3. Encouraging Empathy in Teams: Techniques for promoting empathy and understanding within collaborative team settings.

4. Adaptive Communication Styles: Learning to adjust communication based on the emotional needs of stakeholders and colleagues.

5. Supporting Others through Empathy: Techniques for providing meaningful emotional support that aligns with team goals and enhances team morale.

Key Topics:

1. Practicing active listening with customers

2. Identifying emotional needs of clients

3. Addressing client concerns empathetically

Key Topics:

1. Building trust with empathetic leadership & sales

2. Recognizing & Connecting the client’s emotional state while handling objections

3. Building stronger relationships with empathy

4. Enhancing client loyalty through understanding